Comprehensive FAQs

Detailed answers to help you shop for the perfect pair of shoes with total peace of mind.

Q: Which regions do you deliver to within the United States?

A: We provide domestic shipping across the Contiguous United States. This includes all 48 lower states. Currently, we do not offer international shipping or delivery to U.S. Territories (e.g., Puerto Rico, Guam) to ensure we maintain our strict delivery timelines from our Beaufort hub.

Q: Is the $6.99 shipping fee applicable to multiple items?

A: Yes! To make shopping easier for families, our $6.99 flat-rate shipping fee covers your entire order. Whether you buy one pair of sneakers or five pairs of boots for the whole family, you only pay $6.99 for the entire shipment.

Q: Why does transit take 7–15 business days?

A: We prioritize safe and insured transport for our footwear. The 7–15 business day transit window allows us to work with reliable carriers (USPS/UPS/FedEx) to ensure your package is handled with care and reaches you in perfect condition.

Q: How do I track the status of my shoe order?

A: Once your order is dispatched (within 1-3 business days), you will receive an automated Shipping Confirmation Email containing a tracking number and a direct link to the carrier’s website.

Q: What if the shoes I ordered don’t fit correctly?

A: No problem at all. We understand fit is vital for footwear. Under our 30-Day Policy, you can return shoes for a different size or a full refund. Simply ensure the shoes have not been worn outside and are in their original box.

Q: How does the “Download & Print” return label work?

A: After you email support@shopifiyi.com, we will send you a PDF file. You simply download this file, print it on any standard home printer, and tape it to your package. Since it is Pre-paid, you won’t have to pay any postage at the drop-off point.

Q: Are there any restocking fees for returned items?

A: Absolutely not. At Shopifiyi, we believe in transparent pricing. We charge $0 restocking fees. You will receive 100% of the price you paid for the product back to your account.

Q: Can I pay with a Credit Card if I don’t have a PayPal account?

A: Yes! Our checkout allows you to use PayPal as a guest. You can simply select “Pay with Debit or Credit Card” on the PayPal login page to use your Visa, Mastercard, or Amex directly without creating an account.

Q: Why does my billing statement show “PayPal *SHOPIFIYI”?

A: Because we use PayPal’s secure encrypted gateway, they act as our primary merchant processor to ensure your bank details are never exposed to our internal servers.

Q: Are your sizes based on U.S. or European standards?

A: All shoes listed on Shopifiyi use Standard U.S. Sizing for Men, Women, and Children. We provide an inch/cm conversion chart on every product page to help you find the perfect fit.

Q: How should I clean my new shoes?

A: To extend the life of your footwear, we recommend spot cleaning with a damp cloth and mild soap. Avoid machine washing unless specifically stated on the product’s care tag.

Still Need Assistance?

Our customer success team at our Beaufort headquarters is available 6 days a week to assist you with any specific queries.