At Shopifiyi, we understand that buying shoes online can sometimes be tricky regarding fit and feel. Whether you’ve purchased from our Men’s, Women’s, or Children’s collections, we want you to be completely thrilled with your new footwear. If for any reason you are not satisfied, we offer a transparent, hassle-free return and refund process.

1. The 30-Day Return Window

You have 30 calendar days from the date your package was delivered to initiate a return. We believe this provides ample time to try on your shoes indoors and decide if they are the perfect fit for your lifestyle.

2. Eligibility & Conditions

To qualify for a full refund, we kindly ask that the following conditions are met:

• Shoes must be in original, unworn condition (no visible wear on the soles or uppers).
• Items must be returned in the original shoe box and outer packaging.
• All tags, inserts, and accessories (spare laces, etc.) must be included.

*Tip: Please try on your shoes on a carpeted surface to avoid scratching the outsoles during the decision process.

3. Accepted Reasons for Return

We accept returns for ANY reason. Common reasons include:

4. Step-by-Step Return Process (Download & Print)

We have made our return process simple and cost-free by providing digital labels:

1. Initiate: Email our support team at support@shopifiyi.com with your order number and the items you wish to return.
2. Receive & Download: Within 24 hours (Mon-Sat), we will send a Pre-paid Return Shipping Label directly to your Gmail/Email inbox as a PDF attachment.
3. Print: Download the label and print it on a standard 8.5×11 inch paper.
4. Pack & Affix: Place the shoes in their original box, secure them in a shipping mailer, and tape the printed label firmly to the outside of the package.
5. Drop Off: Drop your package at any authorized carrier location (USPS/UPS/FedEx) as specified on the label.

5. Refund Timeline

Upon approval, your refund will be processed immediately. The funds will be credited back to your original payment method (Credit Card, PayPal, etc.).

• Processing Time: 1-2 business days after our warehouse team inspects the return.
• Bank Timeline: Most financial institutions reflect the credit within 5-10 business days.
• Fees: $0 restocking fees. You will receive a 100% refund of the product price paid.

6. Damaged or Wrong Items

If you receive a damaged pair of shoes or the wrong size/style, please contact us within 48 hours of delivery. We will immediately provide a replacement or a full refund, and the return shipping label for the incorrect item will also be provided for you to download and print at no cost.

© 2026 Shopifiyi. All Rights Reserved. Policies are subject to the laws of the State of South Carolina.